We take pride in our customer interaction management (CIM) systems, and provide a central point in which all customer contacts can be easily managed. The CIM makes it easy for your customers to get in touch with you through email, phone, right from your website, or even directly through your support portal. Every customer interaction is automatically converted into a ticket, ready for your support team to get working on.
A customer interaction center is built upon the foundations of the needs of the client. With customer interaction history and omni-channel touch points to collect information from customers during various parts of the customer service experience are also integrated.
Our Customer Interaction Center helps you deliver outstanding customer experiences, where we provide the tools and resources needed to connect your customers with the right agents while enabling quick resolution.
24/7 Help Desk
Issue Tracking System
Automatic Call Distributor
Manage both complaints and resolutions on a single platform
Ability to customize the system to suit different types of complaints
Assign corrective actions and preventive actions at any appropriate time
Setup for Complaint Assignment, Escalation and Alerts
Ability to log a complaint from multiple touchpoints (ie. Phone, emails and other devices)
Browser-based software allows for access by staff across multiple geographies.
Reduces costs on attracting new customers as efficiently handled
Gain more customers through word of mouth from satisfied customers